You will normally receive your digital order within the hour to the email address you have provided. The email will be from firstname.lastname@example.org and it will contain a link to your digital order.
Please note that additional processing time (up to 48 hours) may be required depending on additional validation or your credit card company.
If you do not receive an email containing your digital order within 1 hour after purchase, please confirm that it was not misdirected to your spam/junk folder. The email containing the link to your purchase will be from email@example.com.
It's also helpful to review your order confirmation to make sure the email address associated with your shipping address does not have any spelling errors in it. If you notice that the email address is misspelled, please contact us.
If your email address is correct, but you are still unable to locate the email, you can resend your digital order by visiting our Order Lookup page.
Please visit our Order Lookup page to access your purchase. Here you can view your ticket (save to your computer and print) as well as resend yourself the email containing your ticket.
If you are unable to locate your order number, you can find it in two places on your confirmation email from Costco:
- In the subject line of the email
- In Order Details right below your order placed date
Your order number can also be found in the My Orders section of your Costco.ca account.
If you encounter an error message that says "Your Order is Still Processing", please ensure it has been over an hour after you completed your purchase. If it has been over an hour, please contact us for assistance.
Please refer to the ‘How to Redeem’ instruction on your eTickets/eVouchers/eGift card.
Always have a printed hard copy of your tickets to show at the venue, unless otherwise specified under the "How to Redeem" instructions. Mobile redemption may not be accepted. Print on any functional desktop printer. Black and white or color print outs are acceptable.
Please refer to the terms and conditions printed on your eTickets/eVouchers/eGift card, as each venue has different terms.
You can check the terms and conditions to see if an option is listed. You can also contact the venue directly, as each venue has different method, and/or contact firstname.lastname@example.org.
Please contact the venue directly with your barcode numbers and/or contact email@example.com.
No, you would need to purchase a new card.
Unfortunately, these digital programs are not set up in the portal at this time. If you need assistance please contact us.
Yes, to open your etickets/evoucher/eGift card you will need Acrobat Reader version 4.0 or higher installed and properly functioning on your computer.